Shipping & Returns

Thank you for supporting original contemporary art. Because each painting is a unique, valuable, and irreplaceable creation, we handle the packaging, transit, and delivery with the highest level of care.

Shipping Policy
1. Global Complimentary Shipping

We believe the process of acquiring art should be as seamless as possible. Worldwide shipping costs are fully included in the listed price of the artwork. There are no hidden delivery fees at checkout. All artworks are shipped with a premium carrier (such as DHL, FedEx, UPS or EMS), carefully protected and insured, ensuring your artwork arrives safely at your doorstep completely free of shipping charges to you.

2. Processing & Delivery Timeline
  • Processing: Please allow 3–5 business days for us to securely package, crate, and prepare your artwork for transit.
  • Estimated Delay: Once dispatched, estimated worldwide delivery takes 7 to 14 days to reach your destination.
3. Packaging & Safety

Every artwork is meticulously prepared for international travel using professional methods tailored to the piece:

  • Premium Protection: Artworks are packed securely using specialized Boxes, Heavy Cardboard, or Tube packaging depending on the medium and size.
  • Paintings are wrapped in archival-quality, acid-free glassine paper, protected by multiple layers of heavy-duty bubble wrap, and suspended securely within custom-built heavy cardboard boxes or wooden crates to prevent any movement during transit.
4. Order Tracking
  • Tracking: We provide complete order tracking until the parcel is delivered to the buyer. As soon as your order is dispatched, a tracking number will be provided so that you can follow the parcel’s journey in real-time.
5. Customs, Duties & Taxes (Not Included)
  • Customs Not Included: The listed price does not include customs fees.
  • Import Taxes: Most countries have no import tax for original artworks, but you may have to pay a reduced VAT depending on your local regulations.
  • Billing: Customs fees (if any) are to be calculated on arrival by your country’s customs office and will be billed separately to you by the carrier.

 

Returns & Exchanges

Because of the unique nature of original fine art and the complexities of international logistics, all sales of original artworks are final. We do not accept returns or exchanges for change-of-mind purchases.

We highly recommend reviewing all product photos, dimensions, and descriptions thoroughly before completing your purchase. If you would like additional close-up photos or a video of a piece in natural light before buying, please contact the studio, and we will be happy to assist you.

Damaged Shipments (Insurance Claims)

In the rare and unfortunate event that your artwork arrives damaged during transit, your purchase is fully covered. To initiate a successful insurance claim and receive a full refund, you must follow these steps precisely:

  1. Document the Damage Immediately: Take clear, high-resolution photographs of the damage to the artwork and the condition of the exterior packaging before discarding any boxes or materials.
  2. Contact Us Within 48 Hours: Email us at [Insert Your Contact Email] within 48 hours of delivery with your order number, a brief description of the issue, and the attached photographs.
  3. Keep All Packaging: Do not throw away the crate, box, or tube, as the courier service will require an inspection of the packaging to process the insurance claim.

Once the courier verifies the transit damage, we will process your full refund immediately.

Need Assistance?

If you have any questions regarding shipping, custom packaging, or a specific artwork, please reach out to us at bahar@baharyusif.art 

We are here to ensure your collecting experience is flawless.